My package contains prohibited materials. What does that mean?

This means the shipper determined at least one of the items in the box is considered prohibited or hazardous per United States Department of Transportation regulations. The USPS will not accept packages marked ORM-D when addressed to an APO/FPO address, therefore we cannot mail the package to you. The shipper is responsible for labeling their packages correctly and we have to assume they do.

If you feel the shipper has made a labeling error, please send us your order confirmation and shipping confirmation emails so we can review them. If we determine the shipper did make a mistake and mis-labeled your package, we will mail it to you normally.