- 2007-08-26 18:19:47
Lots of people think of the delivery person at their front door of their home or apartment who has one package in his/her hand. Unfortunately, that's not the case at our warehouses where the delivery person is trying to get hundreds of packages off the truck as quickly as possible. Coupled with this is the fundamental question: Which one of those packages in the pile is yours? If you request that we refuse a package so it's "returned to sender," we will make every effort to do so. If we are successful, you will be charged a Service Fee. If we couldn't refuse the package, you will be notified (via email).