My package is lost or damaged and I purchased insurance, what do have to do now?

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If you purchased insurance and your package is lost or damaged, you need to file a claim. This means completing and sending us the ShipitAPO Insurance Claim form by the deadline. The deadline is this: ShipitAPO needs to receive a completed claim form no later than 85 days from the date we processed your package. You cannot call us, email us, send us a letter or anything else stating that you need to make a claim or are making a claim, etc. You actually have to complete the claim form and send it to us and we have to receive it before the deadline before any claim can be made. You can download our claim form here.

About Us

ShipitAPO is the original APO/FPO/DPO forwarding company. We've been at it for more than 20 years. Tax-free shopping while you are living abroad.


Our Contacts

302-307-4516 (phone or fax)
All voicemail is returned via email.