One of my packages is at your ShipitAPO facility and it has become a problem because the United States Postal Service will not forward it to me. What can I do?

When we have a package of yours that is a problem because the United States Postal Service will not forward it, you have several options. First, you may direct us to forward it to an alternate stateside address. Second, you may direct us to simply abandon it. Third, you may direct us to return it to sender so that you may be credited for it. If you’d like to return it to the sender, you will need to first contact the sender and request that they issue: A return merchandize authorization (RMA), which ensures that you are properly credited for a refund. You will let us know if we need to add this RMA number to the box before it is returned. If you do not obtain this RMA number, you may not get your money back from the merchant. A CALL TAG, which requests that the shipping carrier return to our location and pick up the package. If you do not obtain this Call Tag, you will need to pay for return shipping yourself.